Uttam Sweets

Welcome to Uttam Sweets! These Terms and Conditions govern your use of our products, services, and website. By visiting our shop or using our services, you agree to comply with these terms.

1. General Information

1.1 Uttam Sweets is committed to providing high-quality sweets, snacks, and other food products. 1.2 Our products are freshly prepared and follow strict hygiene and quality standards. 1.3 Prices and availability of products may vary and are subject to change without prior notice.

2. Orders & Payments

2.1 Orders can be placed in-store, online (if applicable), or via phone. 2.2 Full payment must be made at the time of purchase, either by cash, card, or digital payment methods. 2.3 We reserve the right to refuse or cancel any order if fraudulent activity or incorrect pricing is detected.

3. Refund & Cancellation Policy

3.1 Due to the perishable nature of our products, we do not accept returns or offer refunds. 3.2 Cancellations must be made within a reasonable time before preparation begins. Once the order is prepared, cancellations will not be accepted. 3.3 If you receive a damaged or incorrect product, please contact us immediately, and we will assess the situation for possible replacement.

4. Quality & Storage

4.1 Our sweets and snacks are best consumed within the recommended period mentioned on the packaging. 4.2 We do not take responsibility for spoilage due to improper storage after purchase.

5. Special Orders & Bulk Purchases

5.1 Bulk orders and customized sweets must be placed in advance with a deposit amount. 5.2 Deposits for bulk or special orders are non-refundable if canceled less than 48 hours before pickup/delivery.

6. Allergens & Ingredients

6.1 Our products may contain nuts, dairy, gluten, and other allergens. Customers with allergies should check with us before purchasing. 6.2 While we take precautions to prevent cross-contamination, we cannot guarantee a completely allergen-free environment.

7. Loyalty Programs & Discounts

7.1 Discounts and offers are subject to specific terms and cannot be combined unless stated otherwise. 7.2 Uttam Sweets reserves the right to modify or cancel promotional offers at any time.

8. Liability & Disclaimer

8.1 Uttam Sweets is not responsible for any health-related issues arising from the consumption of our products if the storage and consumption guidelines are not followed. 8.2 We strive to ensure accurate product descriptions and pricing, but errors may occur. We reserve the right to correct any inaccuracies.

9. Governing Law

9.1 These Terms and Conditions are governed by the laws of India. 9.2 Any disputes will be subject to the jurisdiction of the courts in our operating location.

10. Changes to Terms & Conditions

10.1 Uttam Sweets reserves the right to modify these terms at any time. 10.2 Customers are encouraged to review the terms periodically for updates.